FREQUENTLY
ASKED
QUESTIONS

Every story is different. Share yours with us directly, we respond personally.

Within how much time can I receive the stipulated guaranteed responses?

The first set of proposals matching the person's details are dispatched within ten days of obtaining membership. Matching is an ongoing process and details are sent as and when two registered members fulfill each other's requirements.

Can we specify values like honesty, sincerity, devotion, helping, caring etc. as matchmaking criteria?

These values are subjective and perceptions vary by individual. Our membership form provides many options for members to appropriately define their expectations based on such values.

Why do you provide a member a number of options instead of recommending a few closely matching proposals?

Marriage is a personal and sensitive decision. We offer multiple options based on detailed criteria filled in the application. However, the final choice is left entirely to the individuals without company interference.

What is the validity of the registration charges?

The registration charge is valid for one year and extendable up to two years based on options provided. Members must reconfirm their unmarried status after one year to continue receiving services.

Do you send original photographs along with the responses?

We only send scanned photos to provide a fair idea. Original photographs are kept in the office and returned once the match is finalized.

Can the proposals or photographs be seen before getting registered?

No, proposals and photographs are accessible only after membership is taken. Just seeing photos doesn't guarantee a match as compatibility is based on detailed mutual profiles.

How do you verify the authenticity of the facts furnished by members?

We conduct personal visits and require official documents like date of birth proof, identity proof, and more. We also tie up with professional detectives for pre-matrimonial verifications and reserve the right to cancel memberships for misinformation.

Can we make the payment in parts or after the marriage is fixed?

No, payment in parts is not allowed. Full payment confirms the seriousness of the applicant and is required to proceed with the process.

What are the charges after final settlement?

As soon as the match is finalized, a final settlement charge of ₹2,00,000 (2 lakhs) applies.

Do you cater to people of specific religions?

We cater to all religions, castes, and communities with equal importance.

What is the source of your database?

Our database is built through word of mouth, registered members, advertisements, internet, website, and global networking.

Do you have any offices other than in Mumbai?

We only have an authorized registered head office and back office in Mumbai. As the service is personalized, multiple branches are not required.

What is personalized service and personal touch?

It means every customer is treated specially and has direct access to our team. Queries regarding proposals are resolved immediately.

Can the process be started with an amount and increased after satisfaction?

We no longer accept partial payments due to past experiences. However, we offer multiple packages and candidates can upgrade as needed.

What is the guarantee that I will keep getting services and will not be forgotten?

We are a trusted company operating since 1978. Customers are encouraged to follow up via mail or call to receive updates and show continued interest.

How do you verify NRI or foreigner profiles?

We verify through the first family and collect valid proof and social security number when required. Registration is cancelled if valid documents are not provided.

Is the money given at the time of membership refundable?

No, it is a one-time non-refundable charge due to the efforts and expenses involved in the matchmaking process. The amount is non-refundable and non-transferable — we do not refund any amount after registration.

Do you place adverts in leading publications under the registration charge?

For privileged packages, one advert is placed at our cost. Otherwise, customers must pay additional charges as per publication rates.