REFUND POLICY

We aim to provide a high-quality, personalized matrimonial experience through our offline and assisted services. Once the membership fee is paid and the invoice is generated, it is deemed non-refundable under all standard circumstances.

All matrimonial services requested by members are initiated only after a clear understanding and agreement regarding the nature of the services, the expectations and the associated fee. Once services are approved and commenced, the corresponding fees are considered consumed and are not subject to refund.

In the event of a technical error during payment — such as multiple debits to your card or bank account, or an excess amount charged in a single transaction due to a system issue — only the excess amount, excluding payment gateway or banking charges, is eligible for refund.

Such refunds are processed only on submission of a valid refund application including the relevant transaction details and the original receipt generated at the time of payment.

Email your request to support@myhamsafar.in with complete documentation, including the payment reference number and bank transaction proof.

Each application is reviewed by our team. If found valid, the eligible refund is processed by electronic transfer to your original mode of payment. This generally takes 10 to 15 working days from the date the request is received. The final decision regarding any refund lies solely with the company.

The registration amount is strictly non-refundable and non-transferable, regardless of the outcome or duration of the service. We do not refund any amount once registration is complete. By registering, you agree to this refund policy and understand that no claims will be entertained regarding the refund of registration or membership fees once the service is initiated or the invoice is generated.

We are committed to maintaining a safe and secure service for our members. We encourage you to exercise discretion and personal judgment when interacting with other members. If a profile appears misleading or contains incorrect information, report it to your Relationship Manager and refrain from engaging with it. We take such reports seriously and may suspend or terminate the membership concerned.

Do not share sensitive financial details such as bank account numbers, card information or identification documents unless explicitly required by your Relationship Manager for verification. We will never ask you for a password or a one-time passcode, by phone or by email. Report any suspicious activity or impersonation to us immediately.

We provide a preliminary introduction and an exchange of information. You are expected to conduct your own due diligence before making any commitment or entering into any legal or financial arrangement. We do not guarantee the authenticity of information furnished by members, and you accept responsibility for verifying those details before proceeding.

We reserve the right to reject or terminate any membership where false information is discovered or where the terms of service are violated. Documents may be requested by your Relationship Manager for identity verification, and non-compliance may result in immediate termination of your membership.